Amplo Estates Ltd
Last updated: 9 December 2025
These Terms of Business (“Terms”) set out how Amplo Estates Ltd (“Amplo Estates”, “we”, “us”, “our”) provides estate agency services in the UK. By instructing us or using our website and services, you agree to these Terms.
1) Who we are
Company name: Amplo Estates Ltd
Registered address: Stapeley House, London Road, Nantwich, CW5 7JW
Company number: 16882776
Phone: 01270 443510
Email: hello@amploestates.co.uk
Client Money Protection: [Insert scheme & membership number]
Deposit Scheme (lettings): [DPS/TDS/MyDeposits; membership number]
Redress scheme: [The Property Ombudsman / Property Redress Scheme]
2) Scope of services
We provide:
Sales: valuations, marketing, viewings, offer negotiation, sales progression to completion.
Lettings: tenant sourcing, referencing, right‑to‑rent checks, tenancy agreements, deposit handling.
Property Management (optional): rent collection, maintenance coordination, inspections, compliance management.
Additional services: photography, floorplans, EPCs, compliance checks (AML/KYC), inventories, check‑in/out, and contractor services (fees may apply).
Specific service inclusions are set out in your Agency Agreement (sales/lettings/management). If there is any conflict between the Agreement and these Terms, the Agreement prevails.
3) Eligibility & your responsibilities
You confirm you are the legal owner/authorised landlord/seller of the property (or authorised agent) and may lawfully instruct us.
You will provide accurate information and disclose any material facts that could affect marketing, suitability, or compliance.
You agree to comply with statutory obligations (e.g., EPC, gas safety, EICR, smoke/CO alarms, AML/KYC, Right‑to‑Rent).
You agree to keep the property reasonably presentable and accessible for viewings/inspections at agreed times.
4) Valuations & marketing
Our valuations are given in good faith based on market conditions and available data; they are not guarantees of the eventual sale or rental price.
We may market via our website, property portals, social media, email, brochures, window displays, and boards.
You grant us a non‑exclusive licence to use property images, floorplans, and descriptions for marketing.
We may update marketing materials to ensure accuracy and compliance.
5) Viewings & access
We will arrange viewings by appointment and, where agreed, accompany prospective buyers/tenants.
You authorise us to hold keys and access the property for viewings/inspections/contractor visits (as applicable).
We will take reasonable care of keys but accept no liability for losses not caused by our negligence.
6) Offers, referencing & agreements
Sales:
We will present offers promptly and fairly and verify buyer position (e.g., mortgage in principle, chain).
You remain responsible for deciding whether to accept or reject offers.
We will progress the sale with solicitors and parties, but cannot guarantee completion dates.
7) Fees & payment
Our fees are set out in your Agency Agreement or Fee Schedule and are exclusive of VAT unless stated otherwise.
Sales fee: fixed fee] payable upon exchange or completion (as specified). Minimum fee may apply.
We may deduct fees from monies we hold for you (e.g., rent) where lawful and agreed.
8) Sole, joint sole & multi‑agency
Sole agency: Our fee is due if a buyer/tenant is introduced during our instruction or later as a result of our marketing.
Joint sole/multi‑agency: Fee structure and responsibility will be as set out in your Agreement.
Dual fees may be payable if multiple agents claim introduction; you are responsible for ensuring you do not become liable for multiple fees.
9) Withdrawal & cooling‑off
If you instruct us at a distance (online/phone), you may have a 14‑day cooling‑off period from the date of instruction.
You can request immediate marketing to start within the cooling‑off period, but you may be liable for reasonable costs incurred if you later cancel within that period.
After the cooling‑off period, you may terminate according to your Agreement’s notice provisions and any minimum term.
10) Compliance & legal checks
We perform AML/KYC, source‑of‑funds, and Right‑to‑Rent checks (lettings) as required by law.
We may decline instructions or suspend marketing if compliance documentation is incomplete or unsatisfactory.
Landlords must ensure statutory safety and licensing requirements are met before tenancy starts.
11) Client money, deposits & contractors (lettings/management)
Client money is handled under our Client Money Protection scheme and held in designated accounts.
Tenancy deposits are protected in an approved scheme ([DPS/TDS/MyDeposits]).
We may instruct vetted contractors for maintenance/repairs where authorised. While we act with reasonable care, we are not liable for contractor acts/omissions unless caused by our negligence.
You authorise us to settle contractor invoices from rent or funds we hold, subject to spending limits agreed in your Agreement.
12) Your website use (terms of use)
By using our website, you agree not to:
Infringe intellectual property rights or copy/republish listings without permission.
Introduce malware, attempt unauthorised access, or disrupt service.
Scrape data or use automated means without prior written consent.
All content (text, photos, floorplans, logos) is owned by or licensed to Amplo Estates and protected by applicable laws. You may view and print content for personal use only.
13) Data protection & privacy
We process personal data in accordance with our Privacy Policy (see link on our website). This includes marketing preferences, cookie use, and your rights under UK GDPR. For privacy queries, contact mike@amploestates.co.uk
14) Liability
We will perform our services with reasonable care and skill.
We are not liable for indirect or consequential losses, loss of profits, or loss of opportunity.
Our total liability to you in contract, tort, or otherwise is limited to the total fees paid for the specific instruction giving rise to the claim, except for liability that cannot be limited by law (e.g., fraud, death or personal injury caused by negligence).
Market conditions, mortgage availability, and third‑party actions are outside our control; we do not guarantee sale/let timescales or prices.
15) Indemnity
You agree to indemnify us against claims, damages, and costs arising from:
Your breach of these Terms or the Agency Agreement,
Misrepresentations or omissions you make about the property,
Failure to comply with legal obligations (e.g., safety certificates, licensing).
16) Complaints & redress
If you’re unhappy, please contact us at hello@amploestates.co.uk We follow our Complaints Procedure and will respond promptly. If unresolved, you may escalate to our redress scheme: [The Property Ombudsman / Property Redress Scheme].
17) Anti‑discrimination & fair housing
We conduct our business in line with equality legislation. We do not discriminate on protected characteristics and expect clients to uphold the same standards.
18) Force majeure
We are not liable for delays or failures caused by events beyond our reasonable control (e.g., extreme weather, strikes, outages, acts of government).
19) Changes to these Terms
We may update these Terms. The “Last updated” date will reflect the latest version. Material changes may be notified via our website or email where appropriate.
20) Governing law & jurisdiction
These Terms and any non‑contractual obligations are governed by the laws of England and Wales. You agree to the exclusive jurisdiction of the courts of England and Wales.
21) Contact
Amplo Estates Ltd
Email: hello@amploestates.co.uk
Phone: 01270 443510
Address: Stapeley House, London Road, Nantwich, CW5 7JW
